At Beats and Pods, we want you to love your tech. If your purchase doesn't hit the mark, we’re here to help.
- 30-Day Return Window: You have 30 days from the date of delivery to initiate a return.
- Change-of-Mind Returns: For non-defective, change-of-mind returns, items must be unused, in the same condition you received them, and in the original packaging.
Customers pay return shipping for these returns. There is no restocking fee. Original outbound shipping charges are not refunded for these returns.
- Damaged or Defective Electronics — Prepaid Return Label: If your electronics arrive damaged or stop working within the first 30 days due to a manufacturer defect, we will provide a prepaid return label and a full refund or replacement.
- Items That Cannot Be Returned: Software, gift cards, and items marked "Final Sale" cannot be returned.
- How to Start a Return: To start a return, email us at support@beatsandpods.com with your order number.
- Approved Refunds — Issued Within 2 Business Days: Approved refunds are issued to the original payment method within 2 business days of receiving and inspecting the return. Your bank or payment provider may take additional time to post the refund.